OOOOOhhhhhh Shiney Beads! Me Me Me!

When doing Hot Hits back in the day for Mike Joseph, at boot camp he always stayed in our face about each live break being referred to as “a relate”.  He never called them a break or whatever… only “a relate”.  Obviously, that meant whatever we said had damn sure better relate to the target audience in the moment or we’d never get out of boot camp and wind up back on our old stations somewhere.  You had to know and understand the target audience well enough to relate EVERY BREAK to build a connection to that listener one by one.  We had to earn their trust every day break by break.  There was never a throw away time n temp, never a simple call letters/title/artist… every break was a relate or you didn’t deserve to be in Hot Hits in a top 5 market.  Two boot camps and two different Hot Hits stations in two different top 5 markets, I still agreed with Mike on that and to this day that fundamental of the medium hasn’t changed for truly successful stations.  Lots of time and effort went into researching the audience and Philly was amazingly different from San Francisco, but the audience weren’t there to listen to me, they were listening to hear a reflection of what the station meant to them.  When I read this piece from Advertising Age this morning, it brought back that broadcast basic of making the connection with the listener every single break – oops – relate (sorry Mike).  Good reminder that it’s not just us, it’s a part of the fabric of life and our intercommunication at many levels.  See you in New Orleans!  Enjoy.         Garry Leigh      Snafu Consulting
Connect More, Advertise Less
What Mardi Gras Parades Can Teach You About Human Nature

Posted by Tom Martin on 01.21.09 @ 08:55 AM
Tom Martin
Here in New Orleans, the Christmas decorations have given way to the Mardi Gras decorations, which got me to thinking about an old blog post I wrote a few years ago about connections.
As I sat on the neutral ground one year during Mardi Gras helping my kids yell for and catch beads, toys, etc., I had an epiphany. Here we were, in the middle of what can only be characterized as organized chaos, and amidst the yelling, screaming music, an interesting thing happened — we made a connection.

As my 3-year-old (at the time), Hayes, sat slumped in his ladder, fast asleep (poor thing was sick), I was doing my best to keep him from being hit by a flying bead while also catching him a few trinkets so when he awoke he wouldn’t feel left out of the fun. And then a float stopped in front of us and on the top deck some 20 feet away a young woman (I think — not sure as riders are masked) made eye contact, gave a quick little frown and then reached down and launched a huge stuffed animal, but only after assuring she had my attention and that I realized she was throwing to Hayes. I caught it and waved a thank you to her and then she was off. Mission accomplished. I was a good dad.

Now if you’ve never ridden on a Mardi Gras float, you can’t fully understand how unique this situation is. As a rider you can’t hear anything but a constant swell of screaming and yelling. Hundreds, thousands of people screaming for your attention in hopes you’ll “throw them something mister.” Add to this the fact that you’re on a moving platform, it’s dark and maybe you’ve had a cocktail or two, and it is hard enough to pick people out of the crowd that you are looking for much less make a random connection. But it happens.

In fact, this same thing happened a dozen or more times as the parade continued to roll on. I didn’t know these people, they didn’t know me but they felt something. A connection. For a fleeting moment, a personal connection was made and the nameless rider put down the 25-cent plastic beads and tossed an item that costs them (Mardi Gras float riders pay for the stuff they throw out of their own pockets) not an insignificant amount of money.

Why?

And that has gotten me thinking. About this idea — connection — the simple human need to connect to others. Powerful. Powerful because it causes people to do things, feel things and act on those feelings. Powerful because connection lives beyond the transaction and creates feelings and memories that last. Powerful because in a world of hyperconnectivity, consumers have never been less connected to brands.

At first I thought it might just be me, but then one night I read a report of Anderson Coopers’ coverage of Mardi Gras that year — he rode in Endymion, a Super Krewe, the big parades that you see on TV. He remarked: “Rolling on the float late at night, I realized Mardi Gras is not about the beads or about Bourbon Street. It’s about making a connection, one person to another.” And it hit me. Anderson was right. He had captured the essence of Mardi Gras but more important he had captured this powerful human insight, one that I’m sure can be used to create more powerful and effective work. People really do want to connect. But as advertisers, we need to give them something worthy of connecting too.

So the next time you sit down to write a brief or review concepts, ask yourself if what you’re doing is advertising or trying to connect. If it is the former, try again. Who knows, you might just get rewarded with a nice prize for your efforts.

~ ~ ~
Tom Martin is president of Zehnder Communications, with offices in New Orleans and Baton Rouge. He can be reached at Tom.Martin@z-comm.com. Follow him on Twitter: @TomMartin .

Mass Communication – What?

For years we’ve been discussing ways to take radio across boundries and make aspects of the local station brand not just available, but as a “go to” at the top of your daily digital adgenda. In fact, the very first blog in the archives relates to exactly this and I think Ketchum’s research is screaming we need to take another look.    Garry Leigh     Snafu Consulting

Legacy Media and New Media Meld: Mass Communications Succumb to Communications by the Masses

According to the third annual U.S. Media Myths & Realities survey by Ketchum and the Annenberg Strategic Public Relations Center, the melding of media means that content deliverables once owned by a specific medium are now found on nearly all platforms, creating a participatory and fragmented media landscape.
As Americans buy products, seek information, plan their social lives, and make personal and business decisions, the lines between media channels in the 21st century have become increasingly blurred, says the study report.

Along with a steep rise in the use of shopping Web sites among consumers, doubling from 2006 to 2008, 44% of those visiting shopping Web sites read consumer reviews and comments there, showing that these sites have transformed into virtual social gathering places and information destinations, rather than just a place to purchase goods.

Consumers are (frequently) placing more trust in the experiences of their online peers than they are on the retailer’s product descriptions. This participatory media landscape, says the report, means media audiences are having just as much influence, if not more, as the content providers themselves.

Nicholas Scibetta, Ketchum partner and director of the agency’s Global Media Network, concludes that “… not only are people posting their thoughts via consumer-generated reviews, but they are also responding to each other’s comments… (creating) pockets of social networks found all over the Web… conversations among readers, information seekers, and reviewers can be found from The New York Times and The Huffington Post, to YouTube, to the neighborhood blogger… with the widespread availability of such conversations, the lines that once separated mediums have now melded.”

Jerry Swerling, founder and director of the USC Annenberg Strategic Public Relations Center, says “.. it’s a transformative time in which we are seeing outlets move from single-media to multi-media… “

Consumers are using a wider variety of channels than ever before. Newer channels, such as blogs and social networking sites, are gaining more and more traction. The survey found that 26% of consumers use social networking sites, compared to 17% in 2006. The usage of blogs nearly doubled (24% in 2008 compared to 13% in 2006).

Among influential consumers, the 10% to 15% of the population who initiate change in their communities, 32% read blogs written by journalists (vs. 8% of the general population), and:

43% read blogs by non-journalists, compared to     16% of the general population
70% of influencers use search engines, vs. 57%     of the general population
43% of influencers use video-sharing Web sites, vs.     25% of the  general population
29% of influencers use specialty information     portals (such as WebMD), vs.16% of the general population
Influencers also use more new media such as     videocasts (19%), RSS news feeds (15%), podcasts (12%), and mobile media (9%)
The use of more established media channels continues to wane. 65% of consumers use major network television news as a source of information (down from 71% in 2006). Local television news saw a sharper drop – 62% in 2008 compared to 74% in 2006.

Swerling concludes “… we’ve watched traditional mass communications give way to communications controlled by the masses… the melding of media is… demonstrated in the actions of legacy media, which are continuing to embrace and implement the principles of new media. Conversely, the journalistic principles that underline news organizations… accuracy, timeliness, objectivity… move to other delivery channels.”

For more information about melding media, please visit Ketchum here.

Welcome To Self-Employment And It’s All Good!

The day of the gold watch after time served with a single company is long gone and the project-by-project employment model has now been the norm for much of America for years, so why do we in broadcast and marketing so lament moving on to the next project? Maybe because we feel that all of the time and effort we put into the medium itself has somehow been wasted? Traditional media’s mutation to both new and emerging media platforms is necessary and natural, although challenging to each of us and to our individual skill sets.
Radio, from programming to sales, has always been an intensely personal medium for the producer as well as the consumer, so it stands to reason we all take any change very personally. Any good sales person has cultivated deep relationships with their clients and has thereby lived the ups and downs of each client’s business cycles and strategic decisions, good or bad for years. Sales people feel just as much loss from those relationships being severed as an on-air personality no longer being able to share in the daily life of each listener.
We are all being forced into making deeper decisions on our own path to success and relying less on any one company’s employment.
So lets try to separate ourselves from the emotion of the moment, and look at the bigger picture of starting our own business. Of course, this process begins with building a business plan for you own new company.
(From the myownbusiness.org site)
Does Your Plan Include the Following Necessary Factors:
* A sound business concept
* Understanding your market
* Healthy, growing and stable industry
* Capable management
* Able financial control
* Consistent business focus
* Mindset to anticipate change
* Plans for online business
We all need to be able to do our market research and build a model that will be in demand not just today, but into the future far enough for us to develop the skills and gather the capitol we’ll need for the next business cycle and then the process begins anew.
Now is the time for all of us to embrace our newfound independence and do everything possible to control our own destiny and no longer be working at the whim of some investment company and their momentary valuation of our worth to their strategic market play (most of those models crashed and took billions of investor’s capital with them).
Since deregulation began with the subsequent “right sizing” of some of the most creative minds in broadcast, we should do as many of them have and go about creating and building the next platform for the delivery of entertainment. As the number crunchers in San Antonio are literally executing their vision of corporate value for the next five minutes, so should we develop our own individual plan for the next several years and begin it’s implementation about right NOW! Research thoroughly, plan well, work hard and just as you always have, do it BIG! Let’s get started!     -     Garry Leigh          Snafu Consulting

Who Cares

Our radio industry seems to have had the passion squeezed completely out of it as the commercial investment companies have squeezed into it.  Why did the investors show up in the first place?  Because the product people had created such compelling entertainment that our margins were topping 50 and 60 percent.  So who wouldn’t want into that kind of business plan and then want to squeeze a few more percent out?  In the process they squeezed most of the product people out and with them went the those most passionate about the product and left a lot of great sales people with nothing very creative to sell.  That leaves the investors holding a rather smelly bag and resultant ratings have been nothing to write home about as our stations have become a pasteurized homogenous tangible dated product.

Ownership and investors need to do a deep gut check on the product side, much as CBS has, and get some passion back into the equation.  Let’s get the hallways humming again and try some new concepts. Yes, many will fail and that will lead to many more successes.  Entertainment is a continuously evolving process and every day is a new one.  Maybe this blog post from Mediapost today will add a little inspiration.    Garry Leigh at Snafu Consulting

Last week Max wrote “You’re Nothing Without A Link.”Dwight Zahringer wrote in response, “Well, I am glad to see that mainstream media is finally getting it to a certain point. I’m happy to read this article but also shake my head on why these simple tactics take so long to get embedded in the brain of media professionals. I work with so many agencies- people with large professional degrees that their parents paid a lot of money for and they never learned basic common knowledge that they must evolve with media. SEO is basic and if you write for a living then realize this simple statement, ‘Content is King, Links are Queen.’ Without content there is nothing for search engines to grab and without links there is no way for them to find content. Keep up the education. Bite small and chew, then swallow.

Friday, May 2, 2008  Why Passion Matters By Max Kalehoff  In a hyper-competitive market, competence is expected and only flawless execution is tolerable. But that’s no longer enough. Today, the ultimate competitive advantage is passion.When passion lets loose, you drive focus, cultivate mastery, leverage spontaneity, foster creativity, build intuition and live toward mission. The dots connect. Clarity emerges. Your own bar of excellence sets higher, and you become infatuated with exceeding it. The result is accelerated and extended value creation that otherwise would never have been possible. Think of the places in your business where the presence of passion really matters — making you stand out beyond the rest, or sink into mediocrity. It’s about approaching things with the utmost thought and care, versus doing anything less. In my experience, there are a few places in business especially sensitive to passion:    Listening and understanding your customers and the market.  Innovating based on your market insight and intuition.  Building your product with quality and speed.  Ensuring the highest aesthetic and usability.  Refining your product over and over and over again, until it’s better and better and better.  Paying attention to all the details and signals that comprise the experience.  Inspiring your employees, customers, investors and other stakeholders.  Engaging and collaborating with customers.  Fixing things quickly when they go wrong — and then making them far better.  Using your product yourself and recommending it to friends because you truly believe it’s the best.Businesses with passion tend to excel in these areas, while businesses that don’t tend to just get by or break. I know — this is all obvious. But the irony is that most businesses and brands I encounter come up short. It’s probably because passion is not something that can be bought, outsourced or faked. Rather, the presence of passion has more to do with an authentic and fierce desire for your product to really change the game. Of course, it also has a huge amount to do with the CEO and leadership. It has to do with hiring and grooming an employee base that is culturally aligned and motivated with a real stake in the outcome. Same for investors, advisors, customers and partners. Who’s doing it right? We can all name some of the mega-brands that veer toward passion, like Apple, Google and JetBlue. But passion is equally important in smaller businesses, and perhaps more attainable and prevalent. In my life, some examples include instant-messaging aggregator Meebo and microblog platform Twitter. On a micro scale, there’s my barber Alberto at Astor Hair, the many local farmers at New York’s Green Markets, the Little Mexican Café near my home and, of course, my son’s nanny, Aliana. Does your business and product embody passion? If not, it’s probably at risk of being displaced by one that does.